eWit projects are typically delivered by a team with 20 to 30 percent of the team members located at the customer site and 70 to 80 percent of the team located at our development center. The onsite team interacts daily with the customer to define requirements, review prototypes and manage scope changes. The development center team ensures quality execution at a low cost, as well as access to our technology competency centers. Onsite and development center teams collaborate on common systems, linked by our global network.

This model is distinct from other companies which use "development center factories" with very little coupling with the client because specifications are "thrown over the wall." Our tightly coupled model allows eWit team members to intensely participate with the client during the working day and then have a prototype built overnight. This 24x7 iterative process is well suited to new technologies and has been adapted to e-business needs.

Tools

eWit takes advantage of the latest technologies to accelerate the revitalization and updating of legacy systems with powerful tools. We partner with many top-tier providers of legacy application mining solutions.

E-Cockpit - eWit's Project Metrics Dashboard

eWit transforms application management from a black hole to a predictable activity that saves you money and improves your processes. Backing up our promises, we constantly track our performance against firm Service level Agreements (SLAs) that document how well we are meeting our goals. To measure our performance, we use an Enterprise Cockpit dashboard that shows each aspect of our service. Besides providing a report card, the cockpit is an excellent tool for identifying and resolving new problems. Some of the parameters that we collect include:

• Number of Maintenance Requests that are received, categorized by resolution status (such as Open, Active, Review, etc.)
• Percentage of Maintenance Requests that meet, or don't meet promised service levels (with reasons provided when SLAs are not met)
• Percentage of Maintenance Requests that required rework.
• Age Analysis of Maintenance Requests
• Time expended in activities such as fixes, enhancements, root cause analysis, documentation, and training.
• Number of fixes uncovered due to root-cause analysis, and number of these fixes implemented.
• Software enhancement defect rates
• Number of software enhancements completed within estimated time and effort
• Average response time for solving Maintenance Requests by Error Category
• Average Person Hour Effort spent for solving Maintenance Request

Collected on an ongoing basis, we report to you through regular weekly and monthly status reports that track actual performance vs. goals. Additionally, we use these reports to further enhance our knowledge base so we can become even more effective. And, form this information, we can discuss with you how to further transform and optimize the value of your core software assets.

Our success is due to several factors

• We have a unique partnership model that helps us identify and respond to your needs more effectively than other outsourcing companies.
• Our top management team is located close to our customers, so you won't have to wait for a decision to be made from another side of the world.
• We back up our service with vertical industry practice leaders who know the business challenges of your industry thoroughly.
• We have the outsourcing industry's most comprehensive governance structure for ensuring that our project stay on track and meet your needs.
• Our process maturity.