eWit Differentiators — What Makes Us Special
eWit differentiates itself through its award winning Data Warehouse methodology and our value added tools that serve to enhance the ROI for the client.
The emergence of the Internet as a channel for commerce has made e-Business technologies very important to traditional brick and mortar retailers. Consumers clearly appreciate the opportunity to visit the website as well as the store, see the products, and interact directly with sales personnel. Consequently, multi-channel integration has assumed priority on the CEO's agenda.
The challenge is for real. With e-Business raising the bar on customer service expectations, customers demand the same deals at the store and the call center, as the ones they have seen on the website. Customers expect that their personal profile data provided at the website should be available at all locations. Consumers always want easy access to the right products, at the right prices and at the right time.
Using emerging standards and technologies, eWit has helped retailers achieve the integration standard ISV offerings and custom systems. The result - we help clients satisfy their customers and reduce the cost of sales.
Heritage
- eWit has always been ‘project oriented' as opposed to staffing-oriented.
- People, technology and process model were built from the ground up for this purpose.
- Project-oriented culture rather than staffing oriented. op
End-user vs. product expertise
- eWit is 100% end-user application focused while most of the other large offshore firms have a substantial product and R&D focus.
- eWit is focused on working with business end-users, with deep domain knowledge in key verticals.
- eWit is focused on bottom line business results through BPR, IT Portfolio analysis and change management.
Business culture
- Business culture is neither India-centric or exclusively Western in style, and strikes the best balance of all the offshore firms.
- Most eWit management has extensive US or European experience, and understands the client culture.
- At the same time, eWit is considered a ‘local' player in India with a very strong reputation for excellence.
- Non-hierarchial, responsive "can-do" culture.
- People-centric, knowledge management is stressed.
Decision making authority
- eWit decision making authority is located closer to the client than other offshore providers.
- Executive management based in the US, Europe and India.
- Client partners assigned to clients are accountable and empowered to quickly make all key decisions.
- Many clients very favorably comment on eWit's responsiveness, and speed of decision making relative to other offshore competitors.
Ability to recruit elite staff, and people development model
- High campus rankings (technical and MBA) in India.
- eWit training and development capabilities are among best in the industry and stress process / methodology, and client management.
- Most objective career management process in the industry.
- Low turnover (10% voluntary).
Domain Expertise
- eWit is organized around verticals and horizontals rather than just regions and development centers. Deep domain expertise in key verticals and large-scale horizontal solutions. eWit is a highly ‘project-oriented' firm that can take complete responsibility for large development and integration projects, and for delivering bottom line results from application management.
- eWit is unique by having successfully executed offshore very large scale, complex, transformational development and integration projects, with on-going changes in requirements. eWit has developed proprietary processes to successfully execute these projects.
Research and Development
- eWit has extensive R&D and proof of concept capabilities that help clients stay ahead of the technology curve.
- We anticipate the next wave of technology and are ready for it to be ready for our clients.
Technical Expertise
- eWit has deep technology expertise across a wide range of competencies. Technology competency and people quality are the highest-rated attributes in our Customer Satisfaction Survey.
Other value-added services
- eWit has an industry-leading technology architecture and strategy group, program management capabilities, and stronger capabilities in business analysis and business process in our key verticals and horizontals than other offshore firms.
- Change management.
- Portfolio analysis.
- R&D and proof of concept.
Quality of client base
- eWit has recently been highly successful in adding industry leading clients who conducted in-depth evaluations.
- eWit clients go to extensive lengths to serve as references and champions for us.
We never let you down
- Flexibility, responsiveness, ownership and the assurance that we will never let them down.
- We have never had a termination for project failure. This fact is reinforced by all our customers in the annual customer satisfaction survey conducted by third-party – CIMA.
- Transparency in all our dealings.
- Cost-effective, on-time, high quality solutions.
- “We Never Let You Down” attitude.
- If problems arise we swarm projects and quickly bring in requisite expertise to get the job done without arguing about who's at fault. This is made possible by our culture and our economic model. We've never been terminated for non-performance.
- Client testimonials say eWit people go to extraordinary lengths to solve problems, or just help out. Our people model attracts talented, highly motivated client focused individuals with a “can-do” attitude.
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